What is the most common reason for not being able to log into the Ashes of Creation launcher?

The most common issue is a **mismatch between the email address or password** used and the account registered on the official Intrepid Studios website. Always verify the credentials on the website first.

What should I do if my account linking (e.g., Steam) is failing?

Clear your browser's **cache and cookies**, then try the linking process again from the official Intrepid website. Ensure you are not logged into a different account on the third-party platform.

Why would my account be temporarily locked?

Accounts are temporarily locked after **too many failed login attempts** (usually 5). Wait 15-30 minutes, or use the 'Forgot Password' link to reset your password and clear the lock status immediately.

Ashes of Creation Can’t Login or Link Account Fix Guide

If you’re stuck trying to log in or link your Intrepid account to Steam, you’re not alone. The servers have been slammed since early access launched, causing failed logins, profile errors, and missing connection options. Here’s how to fix the most common issues.

Check Your Accounts First

Before blaming the servers, make sure your accounts are actually set up right.

Go to the official Ashes of Creation website and sign in to your Intrepid account
Open your Account Dashboard and confirm you see your game purchase under Account Inventory
If you bought the game on Steam, make sure you’re using the same Steam account you plan to link
Double-check that you haven’t already linked before, since you can’t unlink once connected

If You Can’t Log In

Login failures are usually from overloaded servers or authentication timeouts. Try these steps first.

Wait at least a few minutes between attempts, constant retries make it worse
Refresh the page or use a private browser window
If you see a 504 or “Failed to fetch user profile” error, it’s server-side and you just need to wait
Avoid launching the game repeatedly through Steam, since it can trigger a queue loop
Make sure you’re using the right password, the Intrepid site is separate from Steam

If You Can’t Link Accounts

The linking system has been spotty since launch, but these steps usually fix it.

Log in to your Intrepid account and go to Account Settings
Scroll to Account Connections and look for the Steam Account option
If you don’t see it, log out and try again in a private browser tab
When the Steam window pops up, confirm the username shown is correct before signing in
Once linked, refresh your Intrepid dashboard and check for a “Connection Successful” message
The game should appear in your Steam Library once the link completes

Known Issues Still Happening

Some players still see these even after doing everything right.

“Failed to fetch user profile” appears when the login servers are overloaded
Steam opens localhost:3000 or gives a blank redirect page due to callback errors
The Steam Account connection option sometimes disappears during high traffic periods
Steam timer continues counting playtime while the launcher is open

These issues are all tied to current server stress and should be resolved as updates roll out.

Final Blurb

If you can’t log in or link your Ashes of Creation account, don’t panic. The issue isn’t your setup, it’s the servers. Wait a bit, refresh, and keep both accounts open in separate tabs. The system eventually catches up and confirms your connection. Once it does, your game will appear in your Steam Library automatically.