Ashes of Creation Unable to Verify Steam Account Fix Guide
Some players trying to launch Ashes of Creation through Steam are hitting a frustrating message that says the launcher couldn’t verify their Steam account. This issue showed up around release when Intrepid’s servers were under heavy load, and it’s still appearing for some users even after linking accounts correctly.
What the Verification Error Means
The “Unable to verify your Steam account” message appears when the Ashes of Creation launcher can’t confirm your linked Steam credentials through Intrepid’s servers. This isn’t tied to your actual Steam login, but rather to Intrepid’s account link verification system.
If you’ve already linked your Steam account on the Intrepid Studios website, the error simply means the launcher couldn’t reach that confirmation server during login. It’s not your fault, and it doesn’t mean your account is broken.
How to Fix It
According to official responses from Intrepid’s community manager (Mepps) and confirmed player reports, this specific issue is separate from the website connection bugs and has a few simple fixes:
Fully close the Ashes of Creation launcher before trying again. Don’t just minimize it, actually end the process.
Restart Steam entirely, not just the game.
Launch the game again through Steam after a fresh restart.
If the verification still fails, wait a few minutes before retrying. Queue servers are heavily loaded and may temporarily reject logins.
Do not unlink and relink accounts during peak hours, since the Intrepid site has experienced downtime under load.
Many players have confirmed that restarting Steam or the launcher completely fixed the problem after a few tries. Others reported success once the main Intrepid login site stabilized later that day.
What’s Actually Happening Behind the Scenes
The launcher uses a Steam API handshake to confirm you own Ashes of Creation on Steam and that it’s properly linked to your Intrepid account. When Intrepid’s authentication servers get overwhelmed, that handshake fails, showing the “Unable to verify” message even if your setup is perfect.
This causes a loop where you rejoin the queue only to be thrown back to the same error screen. The fix doesn’t come from your PC, but from retrying once the connection stabilizes or after restarting Steam to refresh the token.
Final Blurb
The Ashes of Creation Steam verification error is just a launch-time hiccup tied to overloaded servers, not a real account problem. Fully restarting Steam or the launcher usually fixes it. If not, give it some time before retrying — once the Intrepid authentication system catches up, your linked account will work like normal.
FAQ
Why does the launcher say it can’t verify my Steam account
It happens when Intrepid’s servers can’t confirm your Steam link during heavy traffic or temporary outages.
Do I need to relink my account
No, if the Intrepid site shows them linked, don’t unlink. Just restart Steam or wait until server traffic clears.
Can I fix this without leaving the queue
No, you’ll need to restart your launcher or Steam client completely to refresh the link.
Is this a ban or account suspension
No, it’s not a ban or any form of penalty. It’s a temporary login error caused by Steam-to-Intrepid verification lag.
Should I contact support
Only if the issue persists for several hours after multiple restarts, since most cases resolve automatically once traffic drops.
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