Supermarket Simulator Online Orders Guide
Written by Tyler Harris
This guide goes over online orders in Supermarket Simulator and how they work.
Online orders unlock automatically after the 1.0 update, and they start showing up randomly during the day. They give you extra income but also add more work and time pressure while running your store.
These orders appear in waves, usually two to five at once. Each comes with a short timer and needs to be packed and delivered by hand.
Starting an Online Order
Watch for the shopping bag icon
Once an order spawns, you’ll see a bag icon pop up on the screen. Click it to view the customer name, items requested, and a countdown.
Pack items directly from your shelves
You need to drag each item into the bag manually. Only stocked shelf items count... storage does not help here.
Close the bag while still selected
Whatever name you have selected when you close the bag is the name saved to that order. If you close the wrong one, it gets labeled wrong.
Delivery is done by car
After packing, you drive the order to the matching customer icon on the map. Some are nearby... others are tucked behind buildings or across the road.
Orders are timed
Each order has about 5 to 6 minutes before it expires. If you wait too long, you lose the order and the reward.
Managing Online Deliveries
Don’t deliver during peak restocking
If your shelves are low and your staff is slow, you’ll risk missing sales while out driving.
Try to stock before orders hit
Keep your popular items filled ahead of time. If you miss even one item in the order, it still lets you deliver... but you earn less.
Use deliveries as an afternoon task
It’s often easiest to do online orders once your staff has stocked most things. If you’re low on help, it gets tricky.
Avoid rushing too many at once
Orders come in fast and often in groups. If you get five at once, pack them all before leaving to avoid wasting time driving back and forth.
Things to Watch Out For
The bag system is picky... label the wrong name, and it gets confusing
Restockers often fall behind during big order waves
Some items asked for in orders may already be out of stock
No way to boost staff during delivery time unless you’re there to click them
Orders can show up right as the store closes, leaving you scrambling
Final Blurb
Online orders in Supermarket Simulator are useful for fast money, but they can be annoying when you’re already overwhelmed. Keep shelves stocked, prep bags carefully, and deliver fast.
If you mess it up, just blame the cat and move on.
FAQ
Q: When do online orders become available in Supermarket Simulator?
After the 1.0 update. No license or upgrade needed.
Q: Do online orders appear all day?
They show up randomly, often a few at once. Usually during the store’s open hours.
Q: Can I deliver online orders at night?
Yes, but it’s harder to see. The map still shows their location.
Q: What happens if I can’t find an item for the order?
You can still pack and deliver what you have. You’ll just earn less money.
Q: Is there a limit to how many orders you can get?
No hard limit, but they come in waves and stack up quickly.
Q: Do I need to close the store to do deliveries?
No, but it helps if your store is fully stocked before you leave.
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